Privacy Policy
Last updated January 2025
1. Information We Collect
We collect information you provide when placing an order, creating an account, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. Payment details are processed securely by Stripe and PayPal and are never stored on our servers.
2. How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to customer service enquiries, improve our products and website experience, and send marketing communications where you have opted in.
3. Sharing Your Information
We do not sell your personal information to third parties. We share information only with service providers who help us operate our business — including payment processors (Stripe, PayPal), shipping couriers, and email platforms — who are bound by confidentiality agreements.
4. Cookies
Our website uses cookies to maintain your session, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
5. Data Retention
We retain your personal data for as long as necessary to fulfil orders and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
Depending on your location you may have the right to access, correct, or delete your personal data, to object to processing, or to request a copy of your data in a portable format. To exercise these rights please contact us via WhatsApp or email.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted to and from our site is encrypted using SSL.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
9. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us via WhatsApp at +49 152 1386 7628, by email at hercrownbymodupechelsea@gmail.com, or on Instagram at @_crownedbymodupechelsea.